Hammerson has a number of targets which fall outside its five material areas. The majority of these relate to how the Company engages with its stakeholders, principally employees and shareholders.

In line with our aim to improve ESG disclosure to investors, we introduced a number of improvements to our reporting process, notably the introduction of the Connected Reporting Framework (CRF) in both the Annual Report and the CR report for 2008 and the achievement of GRI level B (self declared). In 2009 we have again used the CRF and targeted GRI level B. During the year we organised an SRI investor visit to our City office properties, providing an overview of our CR strategy and environmental tour at 60 Threadneedle Street, and a social sustainability tour at Bishops Square, Spitalfields.

In 2009 we began a review to consider how individuals contribute to, and are supported by the organisation. This included a review of training and development; the appraisal process; and how staff can move roles within the business. (Please see the Annual Report pages 38-39 for more detail of our HR initiatives). It was decided that the creation of a volunteering and mentoring programme would form part of the review and, as such, these targets were deemed to be in progress for the year.

Sustainability education continued to be a strong focus. Following a gap analysis conducted in 2008, which identified lack of knowledge among Hammerson staff as an ongoing obstacle to embedding sustainability initiatives within the business, we aimed to create personalised sustainability education plans for staff. All staff receive an introduction to sustainability as part of their induction programme when they join Hammerson. From 2010, all staff will be given sustainability objectives as part of their role profile, with specific training needs identified in each case.